Privacy Policy
Last Updated:
Your privacy matters to us. This Privacy Policy explains how Xenoprost Active Nigeria collects, uses, stores and protects personal information when you visit our website, contact us or submit information through our forms.
We aim to handle personal information fairly, carefully and transparently in line with applicable Nigerian data protection requirements.
Information We Collect
We collect information you choose to provide when using our website.
Information You Provide
This can include your name, phone number, email address, delivery or contact details, and information you enter when submitting an enquiry or order request.
Technical Information
We can also receive basic technical information when you visit the website. This can include your browser type, device information, IP address, pages visited and general website activity.
Sensitive Health Information
Please do not send medical records or other sensitive health information through our general contact or order forms.
How We Use Your Information
We use personal information only for legitimate website and customer-service purposes. This can include:
- Processing and responding to product or order enquiries.
- Contacting you about a request you submitted.
- Providing customer support.
- Managing website forms and communications.
- Improving website performance and user experience.
- Preventing misuse, fraud or security problems.
- Meeting legal or regulatory requirements where required.
- Sending marketing communication only where there is a lawful basis to do so.
We do not use your personal information for purposes that are unrelated to why it was collected without an appropriate legal basis.
Order and Contact Information
When you submit an order or contact request, we use the details you provide to handle that request and communicate with you.
Please make sure the information you provide is accurate. This helps us respond correctly and reduces delays or communication problems.
How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
No website or online system can guarantee complete security. For this reason, we also encourage visitors to avoid sending unnecessary sensitive information through website forms or email.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably needed for the purpose it was collected.
The exact period can depend on the type of information, customer request, legal requirements and any legitimate business need to keep relevant records.
When information is no longer needed, it can be deleted, anonymised or securely disposed of as appropriate.
Your Privacy Rights
Under applicable Nigerian data protection law, you can have rights relating to your personal information. These can include the right to:
- Know how your information is used.
- Request access.
- Correct inaccurate information.
- Object to certain processing.
- Request restriction.
- Request deletion where applicable.
- Withdraw consent.
- Request data portability.
- Lodge a complaint with the Nigeria Data Protection Commission.
Some rights can depend on the circumstances and the lawful basis used for processing.
Withdrawing Consent
Where we rely on your consent, you can withdraw it.
Withdrawing consent does not make earlier lawful processing invalid. It can affect our ability to provide a service that depends on the information concerned.
Marketing Communications
We do not want to send unwanted marketing messages.
Where marketing communication is used, you can ask us to stop sending it. You can contact us using the details below to update your communication preferences.
Third-Party Links
Our website can contain links to other websites.
We are not responsible for the privacy practices of websites we do not control. Check the privacy policy of another website before submitting personal information there.
Children’s Privacy
Xenoprost Active is intended for adults.
Our website and product information are not designed to collect personal information from children. If we learn that personal information from a child has been submitted improperly, appropriate steps can be taken to remove it.
Changes to This Privacy Policy
We can update this Privacy Policy when our website practices, services or legal requirements change.
The latest version will be published on this page with an updated date. We encourage visitors to review this page when they want to understand how their information is handled.
Contact Us About Your Privacy
For questions about this Privacy Policy or a request relating to your personal information, contact us through:
We will review privacy requests and respond in line with applicable Nigerian data protection requirements.
Complaints
If you believe your personal information has not been handled properly, contact us first so we can review your concern.
You also have the right to raise a data protection complaint with the Nigeria Data Protection Commission (NDPC) where applicable.